ZIMMERMAN, D. W. Citizen satisfaction in public administration interactions: The role of responsiveness and institutional reputation. Journal of Economic and Social Thought, [S. l.], v. 12, n. 2, p. 71–85, 2025. Disponível em: https://journals.econsciences.com/index.php/JEST/article/view/2610. Acesso em: 21 dec. 2025.