AJMAL, H.; KHAN, R. A.; FATIMA, M. Impact of service quality on customer satisfaction in banking industry of Pakistan: A case study of Karachi. Journal of Social and Administrative Sciences, [S. l.], v. 5, n. 3, p. 219–238, 2018. DOI: 10.1453/jsas.v5i3.1723. Disponível em: https://journals.econsciences.com/index.php/JSAS/article/view/1723. Acesso em: 21 nov. 2024.