Abstract
Abstract. This study was conducted to understand the state of research on applications of Knowledge-based View in franchise systems. First, we used SALSA (Search, Appraisal, Synthesis, and Analysis), a simple systematic data search method, to obtain 61 sample papers. Second, the citations of authors and publications were analyzed using the bibliometric method to understand the authors and the publications that had the most impact as well as the trend of current studies in the field of knowledge-based theory application in franchise systems. The results showed that the journals that had the most publications on the topic were Entrepreneurship Theory and Practice and Journal of Business Research; the most cited author was S.A. Shane, who had an average rate of 1.016 citations per article, and the most cited study was a paper published by Darr, Argote, & Epple (1995), which was cited by 18 of the 61 sample papers (18/61, 29.51%). Third, we categorized the topic of knowledge-based theory application in franchise systems into six categories, i.e., knowledge transfer, knowledge creation, knowledge sharing, knowledge application, organizational learning, and knowledge exchange, to provide references for future studies.
Keywords. Knowledge-based view; Franchising; Bibliometrics.
JEL. L10.References
Alavi, M. & Leidner, D.E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues, MIS Quarterly, 25(1), 107-136. doi. 10.2307/3250961
Altinay, L., Brookes, M., Yeung, R., & Aktas, G. (2014). Franchisees’ perceptions of relationship development in franchise partnerships’, Journal of Services Marketing, 28(6), 509-519. doi. 10.1108/JSM-09-2013-0240
Appleyard, M.M. (1996). How does knowledge flow? Interfirm patterns in the semiconductor industry, Strategic Management Journal, 17(S2), 137-154. doi. 10.1002/smj.4250171112
Argote, L., McEvily, B., & Reagans, R. (2003a). Introduction to the special issue on managing knowledge in organizations: Creating, retaining, and transferring knowledge, Management Science, 49(4), 5-8. doi. 10.1287/mnsc.49.4.0.14421
Argote, L., McEvily, B., & Reagans, R. (2003b). Managing knowledge in organizations: An integrative framework and review of emerging themes, Management Science, 49(4), 571-582. doi. 10.1287/mnsc.49.4.571.14424
Badrinarayanan, V., Suh, T., & Kim, K.M. (2016). Brand resonance in franchising relationships: A franchisee-based perspective, Journal of Business Research, 69(10), 3943-3950. doi. 10.1016/j.jbusres.2016.06.005
Baucus, D.A., Baucus, M.S., & Human, S.E. (1996). Consensus in franchise organizations: A cooperative arrangement among entrepreneurs, Journal of Business Venturing, 11(5), 359-378. doi. 10.1016/0883-9026(96)00055-9
Bradach, J.L. (1997). Using the plural form in the management of restaurant chains, Administrative Science Quarterly, 42(2), 276-303. doi. 10.2307/2393921
Chen, J.J., & Dimou, I. (2005). Expansion strategy of international hotel firms, Journal of Business Research, 58(12), 1730-1740. doi. 10.1016/j.jbusres.2004.11.001
Chiou, J.S., & Droge, C. (2015). The effects of standardization and trust on franchisee’s performance and satisfaction: A study on franchise systems in the growth stage. Journal of Small Business Management, 53(1), 129-144. doi. 10.1111/jsbm.12057
Contractor, F.J., & Kundu, S.K. (1998). Modal choice in a world of alliances: Analyzing organizational forms in the international hotel sector, Journal of International Business Studies, 29(2), 325-357. doi. 10.1057/palgrave.jibs.8490039
Combs, J.G., Michael, S.C., & Castrogiovanni, G.J. (2004). Franchising: A review and avenues to greater theoretical diversity, Journal of Management, 30(6), 907-931. doi. 10.1016/j.jm.2004.06.006
Combs, J.G., Ketchen, D.J., Shook, C.L., & Short, J.C. (2011). Antecedents and consequences of franchising: Past accomplishments and future challenges, Journal of Management, 37(1), 99-126. doi. 10.1177/0149206310386963
Croonen, E.P., Grünhagen, M., & Wollan, M.L. (2016). Best fit, best practice, or stuck in the middle? The impact of unit ownership on unit HR performance in franchise systems, International Entrepreneurship and Management Journal, 12(3), 697-711. doi. 10.1007/s11365-015-0363-6
Darr, E.D., Argote, L., & Epple, D. (1996). The acquisition, transfer, and depreciation of knowledge in service organizations: Productivity in franchises, Management Science, 41(11), 1750-1762. doi. 10.1287/mnsc.41.11.1750
El Akremi, A., Perrigot, R., & Piot-Lepetit, I. (2015). Examining the drivers for franchised chains performance through the lens of the dynamic capabilities approach, Journal of Small Business Management, 53(1), 145-165. doi. 10.1111/jsbm.12059
Enz, C.A. (2008). Creating a competitive advantage by building resource capability: The case of Outback Steakhouse Korea, Cornell Hospitality Quarterly, 49(1), 73-78. doi. 10.1177/1938965507311648
Gassenheimer, J.B., Baucus, D.B., & Baucus, M.S. (1996). Cooperative arrangements among entrepreneurs: An analysis of opportunism and communication in franchise structures, Journal of Business Research, 36(1), 67-79. doi. 10.1016/0148-2963(95)00164-6
Gillis, W.E., Combs, J.G., & Ketchen, D.J. (2014). Using resource‐based theory to help explain plural form franchising, Entrepreneurship Theory and Practice, 38(3), 449-472. doi. 10.1111/etap.12008
Gillis, W.E., & Combs, J.G. (2009). Franchisor strategy and firm performance: Making the most of strategic resource investments, Business Horizons, 52(6), 553-561. doi. 10.1016/j.bushor.2009.07.001
Gorovaia, N., & Windsperger, J. (2013). Determinants of knowledge transfer strategy in franchising: Integrating knowledge-based and relational governance perspectives, The Service Industries Journal, 33(12), 1117-1134. doi. 10.1080/02642069.2011.632003
Grant, R.M. (1996). Toward a knowledge-based theory of the firm, Strategic Management Journal, 17(2), 109-122. doi. 10.1002/smj.4250171110
Grant, M.J., & Booth, A. (2009). A typology of reviews: An analysis of 14 review types and associated methodologies, Health Information and Libraries Journal, 26(2), 91-108. doi. 10.1111/j.1471-1842.2009.00848.x
Hoy, F. (2008). Organizational learning at the marketing/entrepreneurship interface, Journal of Small Business Management, 46(1), 152-158. doi. 10.1111/j.1540-627X.2007.00237.x
Jean Jeon, H.J., Dant, R.P., & Gleiberman, A.M. (2014). National versus local brands: Examining the influences of credence and experience services on customer perceptions of quality in a franchise context, European Journal of Marketing, 48(7-8), 1511-1535. doi. 10.1108/EJM-08-2012-0452
Kaufmann, P.J., & Dant, R.P. (1999). Franchising and the domain of entrepreneurship research, Journal of Business Venturing, 14(1), 5-16. doi. 10.1016/S0883-9026(97)00095-5
Paswan, A.K., D’Souza, D., & Rajamma, R.K. (2014). Value co-creation through knowledge exchange in franchising. Journal of Services Marketing, 28(2), 116-125. doi. 10.1108/JSM-09-2013-0254
Lafontaine, F. (1992). Agency theory and franchising: Some empirical results, The RAND Journal of Economics, 23(2), 263-283. doi. 10.2307/2555988
Lindblom, A., & Tikkanen, H. (2010). Knowledge creation and business format franchising, Management Decision, 48(2), 179-188. doi. 10.1108/00251741011022563
Michael, S.C. (1996). To franchise or not to franchise: An analysis of decision rights and organizational form shares. Journal of Business Venturing, 11(1), 57-71. doi. 10.1016/0883-9026(95)00088-7
Minguela-Rata, B., López-Sánchez, J.I., & Rodríguez-Benavides, M.C. (2010). Knowledge transfer mechanisms and the performance of franchise systems: An empirical study, African Journal of Business Management, 4(4), 396-405.
Nerur, S.P., Rasheed, A.A., & Natarajan, V. (2008). The intellectual structure of the strategic management field: An author co‐citation analysis. Strategic Management Journal, 29(3), 319-336. doi. 10.1002/smj.659
Nonaka, I., & Peltokorpi, V. (2006). Objectivity and subjectivity in knowledge management: A review of 20 top articles, Knowledge and Process Management, 13(2), 73-82. doi. 10.1002/kpm.251
Okoroafor, H. (2014). The barriers to tacit knowledge sharing in franchise organizations. Knowledge Management Research & Practice, 12(1), 97-102. doi. 10.1057/kmrp.2013.30
Hoy, F. (2008). Organizational learning at the marketing/entrepreneurship interface, Journal of Small Business Management, 46(1), 152-158. doi. 10.1111/j.1540-627X.2007.00237.x
Paswan, A.K., & Wittmann, C.M. (2009). Knowledge management and franchise systems. Industrial Marketing Management, 38(2), 173-180. doi. 10.1016/j.indmarman.2008.12.005
Phan, P.H., Butler, J.E., & Lee, S.H. (1996). Crossing mother: Entrepreneur-franchisees’ attempts to reduce franchisor influence, Journal of Business Venturing, 11(5), 379-402. doi. 10.1016/0883-9026(96)00050-X
Ramos-Rodríguez, A.R., & Ruíz-Navarro, J. (2004). Changes in the intellectual structure of strategic management research: A bibliometric study of the Strategic Management Journal, 1980-2000, Strategic Management Journal, 25(10), 981-1004. doi. 10.1002/smj.397
Seawright, K.W., Smith, I.H., Mitchell, R.K., & McClendon, R. (2013). Exploring entrepreneurial cognition in franchisees: A knowledge structure approach, Entrepreneurship Theory and Practice, 37(2), 201-227. doi. 10.1111/j.1540-6520.2011.00467.x
Serenko, A., & Bontis, N. (2004). Meta‐review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings, Knowledge and Process Management, 11(3), 185-198. doi. 10.1002/kpm.203
Sheng, M., & Hartono, R. (2015). An exploratory study of knowledge creation and sharing in online community: A social capital perspective, Total Quality Management & Business Excellence, 26(1-2), 93-107. doi. 10.1080/14783363.2013.776769
Spender, J.C., & Grant, R.M. (1996). Knowledge and the firm: Overview, Strategic Management Journal, 17(S2), 5-9. doi. 10.1002/smj.4250171103
Szutowski, D., & Ratajczak, P. (2014). Exploring the relationship between CSR and innovation: Systematic literature study, Working Papers, Faculty of International Business and Economics, Poznan University of Economics, pp.1-25.
Tsoukas, H. (1996). The firm as a distributed knowledge system: A constructionist approach, Strategic Management Journal, 17(S2), 11-25. doi. 10.1002/smj.4250171104
Watson, A., Dada, O.L., Grünhagen, M., & Wollan, M.L. (2016). When do franchisors select entrepreneurial franchisees? An organizational identity perspective, Journal of Business Research, 69(12), 5934-5945. doi. 10.1016/j.jbusres.2016.05.006
Weaven, S., Grace, D., Dant, R., & Brown, J.R. (2014). Value creation through knowledge management in franchising: A multi-level conceptual framework, Journal of Services Marketing, 28(2), 97-104. doi. 10.1108/JSM-09-2013-0251
Yang, J.T. (2015). Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry, Total Quality Management & Business Excellence, 26(1-2), 76-92. doi. 10.1080/14783363.2012.661131
